Minakshi Kumar
Head of Enterprise services, India || Ex- CTO || Connecting dots and solving complex business problems by leveraging technology
- Role
- Director and Head of Enterprise Services, India at Cvent
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Minakshi Kumar
Accomplished IT leader with extensive experience in shaping technology strategy and driving enterprise services across diverse industries. Currently serving as Head of Enterprise Services at Cvent India Pvt Ltd, I lead eight high-performing teams, overseeing IT infrastructure, service desk operations, and vendor management across the APAC region. Previously, as Chief Technology Officer at Encalm Hospitality Pvt. Ltd, I successfully led transformative IT roadmaps and digital initiatives. With expertise in security solutions design, project management, policy enforcement, and performance optimization, I have honed my leadership skills in roles at Bank of America and BT e-Serv (India) Pvt. Ltd. Skilled in executive communication, negotiation, and aligning IT strategies with business objectives, I am committed to fostering a culture of empowerment, continuous improvement, and driving sustainable growth.
Experience
Director and Head of Enterprise Services, India
Apr 2024 — Present · Gurugram, IN
As the Head of Enterprise Services for India, I lead 9 teams across 16 locations, overseeing a diverse technology stack that includes Endpoint Engineering, AI, Collaboration, AV, Network and Communication, HRIS and Workday, Identity Management, Application Support, DevOps tools, and 24x7 Service Desk operations. I drive exceptional IT service delivery by shaping the Service Desk strategy and collaborating closely with senior leadership to enhance global operations. I standardize IT processes, manage vendor relationships, and oversee procurement and inventory, ensuring seamless onboarding and integration. Additionally, I lead incident management, foster team development, and act as the escalation point for critical issues, all while aligning with global IT objectives. My leadership empowers a strong team culture, ensures operational excellence, and maintains budget oversight for sustainable growth and innovation.
Education
Indian Institute of Management Visakhapatnam
Executive program in Leadership with AI
Govt High School
MBA + B.Tech, MBA (IT), B.Tech (comp sci)
2002 — 2003
PTU
Bachelor of Technology (BTech), Computers Science and Engineering
2003 — 2007
Skills
- Ospf
- Switches
- Pre-Sales
- Tcp/Ip
- Eigrp
- Antivirus
- Vpn
- Cisco Technologies
- Routers
- Networking
- Routing
- Troubleshooting
- Security
- Cisco Ios
- Network Administration
- Cisco Asa
- Management
- Ccna
- Vlan
- Firewalls
- Network Security
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