Minakshi Akodiya

About Minakshi Akodiya

I’m a AWS Infrastructure Delivery Ops Specialist at Amazon with hands-on experience…

Experience

1. Technical Support

   Amazon

   Apr 2025 — Present · South Bend, IN, US

   As a Technical Support Engineer – Data Center Infrastructure Delivery & Operations at Amazon, I play a key role in maintaining and optimizing the mission-critical infrastructure that powers Amazon’s global services. I focus on ensuring high availability, performance, and scalability across all data center operations.In my role, I manage end-to-end infrastructure delivery, including server installation, cabling, patching, and network configuration. I handle both fiber and copper cabling, ensuring proper labeling, routing, and patch management to maintain organized and efficient data center environments.I troubleshoot complex issues involving hardware, power, cooling, and connectivity, collaborating with engineering, networking, and facilities teams to quickly restore services. Additionally, I support routine data center operations—from preventive maintenance and equipment audits to capacity planning and infrastructure upgrades.Using Amazon’s internal tools and platforms, along with systems like ServiceNow, I monitor performance, manage incidents, perform root cause analyses, and document technical solutions. My work directly contributes to the seamless functioning of Amazon’s massive infrastructure ecosystem while adhering to strict security, safety, and change management protocols.Tools & Technologies:AWS infrastructure tools, Linux/Windows servers, Networking (TCP/IP, DNS, VLANs), ServiceNow, JIRA, Monitoring Tools, Fiber & Copper Cabling, Patching Panels, Power & Cooling Systems, Hardware Diagnostics, Agile/ScrumKey Contributions:Executed complex cabling and patching operations to support scalable data center growth.Improved incident response and resolution efficiency through proactive monitoring and RCA.Supported multiple infrastructure delivery projects, including rack deployments and hardware lifecycle management.Ensured full compliance with security, safety, and operational standards, maintaining Amazon’s uptime and reliability targets.