Minakshi B.

About Minakshi B.

I am an MMA Financial Engineering+PG Certified in Product Management+SFDC Agentblazer Innovator 2026 & Double Star Ranger,overall 12+ yrs of extensive experience in FinTech,SAAS,AI,Gaming where I have worked on B2B,B2C API products, handled client/Customer escalations managed stakeholder communications, provided detailed Product and Regulatory requirements, identified gaps in workflow,conducted Quality Control and worked with the Product Development, Customer Experience team to roll out new Agile product capabilities A Product Manager x 4 with an impeccable track record of well honed communication skills, I have a proven passion for developing innovative solutions with a Product vision that combine cutting-edge technology with a deep understanding of customers\'/User needs. I cultivate relationships with stakeholders, Product team,decision makers and motivate colleagues to implement complex solutions to deliver objectives effectively. Strong Problem Solving skills and great detailing with a B-School Management degree from WBUT.Key Competencies-Product Management-Product Strategy-Requirement Gathering- Product Roadmap-Dashboard/Templates/ Prototype / Wireframe/ Figma-Product Analytics/Pattern and Trend Identification /Visualisation of Data Insights-Product backlog and User stories Prioritization-Trello, Jira/Confluence,Visio/Miro-Competitive Analysis-Design Thinking- Good knowledge of A/B testing, Heat maps, Survey creation, focus Groups and data-driven optimization-Game User behavior/LEAN- SFDCTechnologies and Methodologies-Advance Excel,PowerPoint-Tally 9.0 VAT- Basic SQL-PEGA PRPC,Siebel CRM-Agile,Waterfall-Uipath-SFDCServiceNowAIKey Achievements-Developed a tool (Lean Implementation Idea) which finally led to the reduction of lengthy work to 30 mins resulting in scaling revenue from X to 2X -Received Excellence award for being a pro-active employee and dedication towards the work almost every consecutive years-Have contributed to the growth of the company by 20% by revenue in the insurance sector-Recognized for \'Have courage\' category for implementing growth ideas and content/template creation for business and challenging the \'status quo\'-Recognized as the \'Voice of the Customer\' In this age of Big Data, I like to explore the relationships between numbers,translate digits and spreadsheets into User stories and Epics which become actionable solutions and strategies for businesses.I appreciate your time spent reading the summary and to have a glance at my website checkminakshibiswas1.wixsite.com/akshi.

Experience

1. Salesforce Sr Product Manager -service Cloud & Revenue Cloud(Partner)

   NTT DATA North America

   Feb 2025 — Present · Hyderabad, IN

   Certified Salesforce Double Star Ranger Rank with Agentblazer Innovator Status bragging 107k+ points, 59+ Trails,623+ badges & earned 4 Superbadges- Agentforce Services, Prompt builder Template,Apex for Agentforce & Advanced Flow for Agentforce Superbadge-Two- time winner of Trailblazer Quest: Agentblazer Innovator \'25 & \'26 back to back -Hands on CRM, Agentforce SDR, Default Agent, Service Assistant, Service Agent, Billing, CPQ, Revenue, E-commerce -Marketing, Financial Service Cloud, Insurance, Rebate, CRM Analytics, Life Science Cloud, Service Cloud, Health Cloud & Agentforce Vibes set up.• Completed 50+ hours of Trailhead training focusing on foundational AI concepts, subsequently implemented 4 new Agentforce features, resulting in a 20% reduction in Agentforce workload.• Recognized as a Salesforce Communications Cloud (Core), Financial Services Cloud,Agentforce, Service Einstein & AI, Data Cloud & Tableau Next Implementation Partner Expert. Experience working with Global stakeholders and Cross functional teams.

Education

• Little Flower High School

  High School, 10 Th

  2003

• Salt Brook Academy - India

  Higher Secondary, science

  2003 — 2005

• Duke University

  PG Certification, Product management

  2020 — 2020

• NIIT Institute

  Advance diploma in Business Information & system Management, Computer and Information Sciences and Support Services

• Birla School of Management

  Masters of Management Administration, Financial Engineering

  2010 — 2012

• D.H.S.K. College. P.O.Dibrugarh- 786001

  B.Sc(hons), Zoology/Animal Biology

  2006 — 2009

• NIIT Pune

  Business Information and System Management, Business Information & System Management

  2011 — 2012

Skills

• Time Management
• Public Speaking
• Business Analysis
• IT Operations
• Email Newsletter Design
• Lean Thinking
• Forecasting
• Teamwork
• Team Management
• Management Consulting
• Market Research
• C
• Microsoft Office
• Interpersonal Skills
• Sql
• Business Development
• Lean Operations
• English
• Pegasystems Prpc
• Cross-Functional Team Leadership
• Microsoft Excel
• Powerpoint
• Research
• Operations Management
• Pega Prpc
• Newsletter Design
• IT Strategy
• Business Analytics
• Management
• Basics of Java
• Crm
• Microsoft Word
• Team Leadership
• Financial Analysis
• Project Management
• Social Media
• Windows
• Strategic Planning