Michael Mortimer
Technical Leader with Expertise in Training, Management, and Support
- Role
- Onboarding and Support Specialist at NerdPress
- Location
- Youngstown, OH, US
- LinkedIn followers
- 500 followers
About Michael Mortimer
I have extensive experience as a leader, manager, and trainer. Leveraging over 16 years of experience working as technical professional within the Web Hosting, WordPress, and Server Administration sector. I\'ve used that experience to create, manage, and train many teams and lead them to providing market leading customer service with regular CSAT scores over 95%. Employee retention rates of over 90% after 1 year. I\'ve developed teams from scratch with the creation of support documentation, policies, and procedures for support operations. Through training and coaching I\'ve assisted the teams I\'ve lead to improve many metrics including time to resolution and first contact resolutions.In addition to my technical experiences, I also serve as the Fire Chief at Jackson Township Fire Department, where I have been working for 5+ years. I am responsible for leading the day to day operations and overall direction of the Fire Department through the management of personnel, budgets, and equipment. During which times I\'ve spear-headed the implementation of electronic records and departmental management systems, developed and implemented a comprehensive set of policies and procedures, expanded the Emergency Medical Services operations of the department from only a couple of personnel to a fully functioning team with emergency transport capabilities. Development of budgets and funds sourcing including the successful writing and implementation of over in Governmental grants.
Experience
Onboarding and Support Specialist
Dec 2023 — Present
Education
Dakota State University
Network/Systems Administration, Network/Systems Security
2012 — 2015
Mahoning County Career and Technical Center
Firefighter Certifications
2016 — 2017
Austintown Fitch High School
Diploma
2002 — 2006
Skills
- Windows
- Bash
- Vmware
- System Administration
- Servers
- Employee Training
- Php
- Xen
- Bind
- Server Administration
- Lamp
- Iis
- Mysql
- Ubuntu
- Nagios
- Domain Name System (Dns)
- Web Development
- Wordpress
- Technical Support
- Openvz
- Team Building
- Firewalls
- Plesk
- Web Servers
- Dns Management
- Dns
- Leadership
- Red Hat Linux
- Ssl
- Employee Relations
- Linux
- Cpanel
- Linux System Administration
- Nginx
- Centos
- Html
- Network Administration
- Networking
- Windows Server
- Ssh
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