Mirjana Acovski

About Mirjana Acovski

Well-rounded, multi lingual, IT professional with strong problem solving and customer…

Experience

1. Fs Qc Coordinator

   HCLTech

   Nov 2021 — Present · IN

   Responsibilities include, Monitoring, Routing, Creating service tickets for fast resolution.Monitoring, addressing High Priority Service calls.Monitoring and addressing Aging Service tickets.Is the point of contact between the customer and Field service for Hardware/Software resolution.Is the point of contact for other departments within Ascension that need assistance with service issues.Answering Service related tickets from the service desk.Investigating and updating Service tickets when the Facility location is blank or problem resolution is incorrect.Worked on special project (PC Refresh, New Hires) to insure timely service completion.

Education

• Dorsey Business School

  Certificate

  1984 — 1985

Skills

• Exchange Support
• Data Center
• Account Creation
• Sharepoint
• Leadership
• Incident Management
• Project Management
• Help Desk Support
• Dell Workstations
• Service Delivery
• IT Operations
• Technical Support
• Business Analysis
• Troubleshooting
• Disaster Recovery
• Windows Xp
• Process Improvement
• Requirements Analysis
• Networking
• Hp
• Windows 7
• Desktop Imaging
• Active Directory
• Xp
• Password Resets
• Windows Server
• Hardware
• Information Technology
• System Deployment
• Remote User Support
• Servers
• Itil
• Software Installation
• IT Service Management
• Vendor Management
• IT Management
• Bomgar
• Software Documentation
• System Administration