Mimi Swan
Client Services Team Lead @DLL
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WORK HISTORY
Client Services Team Lead @DLL
EDUCATION
Mohawk College
Insurance
ABOUT MIMI SWAN
Leading with a focus on customer excellence and team growth, my expertise in operations management and leadership has been instrumental in driving innovation and improving service outcomes. The team I guide benefits from my commitment to their career development and our collective success in handling complex insurance claims. My leadership extended beyond day-to-day operations to advancing team capabilities and system uptime. Our work, rooted in fostering collaboration and trust, has resulted in significant service improvements and a culture of continuous learning, underscored by strategic coaching and mentoring.
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