Mimi Mbaakanyi

About Mimi Mbaakanyi

I am a data analytics professional with a focus on development strategy, systems design, and technology adoption in emerging markets. I’m particularly interested in how digital infrastructure, data systems, and responsible innovation can strengthen institutions, improve public services, and enhance long-term national competitiveness.I’m excited by the possibilities of AI and emerging technologies, but equally committed to understanding the systems, capabilities, and governance required for them to create real value. I believe technology is most powerful when it is aligned with strong institutions, clear development priorities, and evidence-based decision-making.Over the next decade, my goal is to contribute to digital transformation efforts across Africa—especially in areas related to infrastructure readiness, skills development, and the design of systems that support scalable innovation. My long-term vision is to operate at the intersection of analytics, technology strategy, and national development, collaborating with partners committed to building sustainable, future-ready foundations for the continent.I am drawn to work that integrates human-centered design with analytical rigor, and to conversations about how Africa can build resilient digital ecosystems that serve both present needs and long-horizon national goals.Let’s connect.

Experience

1. Front Desk Supervisor- 337 Room Full-service Property

   Hilton

   May 2025 — Present

   I oversee front office operations with an emphasis on guest satisfaction, team development, and interdepartmental communication to ensure a seamless guest experience from check-in to check-out- Supervise and train front desk staff, ensuring consistent service aligned with Hilton standards- Coordinate with sales, housekeeping, and engineering via in-house messaging tools to manage room inventory, business bookings, and guest needs- Monitor out-of-order room statuses and collaborate with departments to maximize occupancy- Resolve guest concerns promptly and professionally to maintain satisfaction and brand trust- Lead Hilton Honors enrolment efforts, contributing to a 2% increase in overall sign-ups.

Education

• Maru-a-Pula School (MaP)

  High School Diploma

  2013 — 2017

• University of North Texas

  Bachelor of Science - BS, Biology/Biological Sciences, General

  2018 — 2022

• University of North Texas

  Master of Science - MS, Data Analytics w Project Management Concentration

• Dallas College

  Associate of Science - AS

  2018 — 2020