Mimi Linden
Senior Customer Success Manager at Lyra Health
- Role
- Senior Customer Success Manager at Lyra Health
- Location
- Beverly, MA, US
- LinkedIn followers
- 500 followers
About Mimi Linden
A dynamic, customer focused senior account management leader, who works collaboratively with large strategic accounts in the employer, provider and payer markets. Anticipates and exceeds customer expectations, by hearing and acting on the voice of the client related to their strategy, goals and culture. Builds strong and trusting client and colleague relationships that increase profitability and successful wellness programs. Specialties: Senior Account Manager * Strong Customer Focus * High rate of Client Satisfaction * Wellness Program Design * Partner with Clients on Strategic Plan * Increase Revenue * Manage Complex Accounts * Product Implementations * Vendor Integrations * Interprets Content and Technology Requirements * Drive Consumer Engagement * Program Evaluation and Outcomes Reporting * Self Starter and Highly Effective Communicator * Solution Driven
Experience
Senior Customer Success Manager
Apr 2021 — Present
Education
Lesley University
BS, Human Services/Education
Skills
- Market Research
- Budgets
- Project Management
- Problem Solving
- Program Management
- Customer Relations
- Budgeting
- Account Management
- Negotiation
- Strategy
- Manage Client Relationships
- Customer Service
- Team Building
- Management
- Strategic Planning
- Process Improvement
- Product Development
- Analysis
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