Milton Lopera
- Role
- SVP, Customer Experience & Voc at Blue Stream Fiber
- Location
- Boca Raton, FL, US
- LinkedIn followers
- 500 followers
About Milton Lopera
Visionary leader with a passion for driving performance and operational improvement…
Experience
SVP, Customer Experience & Voc
Jul 2023 — Present
As the Sr VP of Customer Experience & VOC, I will be leading delivery and providing oversight of client experience excellence throughout the company. I\'m responsible for driving the creation of innovative approaches to successfully guide an industry leading customer support experience and provide leadership to CX initiatives within the Fiber-to-the-Home space. I play a key role in driving client experience and innovation goals by ensuring tight alignment of the CX Strategy to Blue…
Skills
- Leadership
- Process Improvement
- Call Centers
- Operations Management
- Customer Experience
- Team Leadership
- Troubleshooting
- Broadband
- Contact Centers
- Strategic Planning
- Cross-Functional Team Leadership
- Organization Skills
- Employee Engagement
- Team Building
- Skill-Based Routing
- Change Management
- Training
- Business Process Improvement
- Interpersonal Communication
- Telecommunications
- Customer Service
- Customer Satisfaction
- Management
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