Milton
Contact Center Director at Banner Health
- Role
- Contact Center Director at Banner Health
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Milton
A driven leader with 30 years experience in Healthcare Revenue Cycle. Proven ability to…
Experience
Contact Center Director
Aug 2017 — Present · Phoenix, AZ, US
Management and oversight of centralized and decentralized contact center teams supporting scheduling, intake and various access related phone calls into Banner Health System. Building both internal and external customer building relationships across the organization to promote engagement and increase customer, employee and physician satisfaction
Education
University of Phoenix
Bachelor's Degree of Health Care Administration and Master's Degree in Education
Skills
- Customer Service
- Training
- Windows
- Public Speaking
- Budgets
- Outlook
- U.s. Health Insurance Portability and Accountability Act (Hipaa)
- Powerpoint
- Microsoft Excel
- Hipaa
- Html
- Teaching
- Microsoft Office
- Microsoft Word
- Healthcare Information Technology
- Electronic Medical Record (Emr)
- English
- Healthcare
- Healthcare Management
- Strategic Planning
- Healthcare Information Technology (Hit)
- Research
- Microsoft Outlook
- Leadership
- Revenue Cycle
- Hospitals
- Emr
- Photoshop
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