Milton Castillo

About Milton Castillo

Business Administration student and results-driven retail leader with international management experience. I relocated from the Dominican Republic to New York in 2023 after building a strong operational and leadership foundation while working my way up from entry-level to Store Manager at my family’s building materials company, Terminaciones Cape.I gained hands-on experience across operations, inventory management, sales, marketing, customer experience, and team leadership, managing and developing a team of four employees through performance coaching and lead-by-example leadership.In the U.S, I joined Sephora as an Operations Associate (June 2023), quickly adapting to U.S. retail systems and strengthening my English and professional communication skills. I was promoted to Coordinator in August 2024 and advanced to Sales and Service Lead in October 2025.Known for strong work ethic, continuous learning, and ownership mindset, I am focused on leadership development, operational excellence, team performance, and customer-centric growth. Motivated to continue scaling my impact within retail, operations, and business leadership environments.

Experience

1. Sales Leader

   SEPHORA

   Oct 2025 — Present

   Sales & Service Lead | SephoraLead sales floor execution and service delivery in a high-volume retail environment, driving performance through coaching, accountability, and client-centric leadership. Serve as a floor leader and key partner to store leadership in delivering sales results and operational excellence. • Lead daily sales and service execution, ensuring consistent client experience, selling behaviors, and brand standards • Coach and develop Beauty Advisors and Service Providers through real-time feedback, performance follow-ups, and skill-building • Drive KPI performance including conversion, ATV, UPT, and service productivity through focused floor leadership • Support talent development, onboarding, and succession planning by reinforcing Sephora’s service culture • Partner with leadership on sales strategies, promotions, and business priorities • Manage floor coverage, task prioritization, and service flow to maximize productivity and client satisfaction • Address client concerns and resolve service issues professionally, ensuring positive outcomes • Reinforce operational compliance, safety standards, and company policies while leading by example