Millie Rosasco
CX Strategy & Innovation Consultant at Publicis Sapient
- Role
- Cxi & Innovation Consultant at Publicis Sapient
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
Experience
Cxi & Innovation Consultant
May 2021 — Present · New York, NY, US
Strategic Leadership: Lead complex CX & I initiatives from ambiguity to execution. Drove the integrated, customer-centered strategy for a major retail BI tool and owned the complete customer-journey track for a national in-store digital media network.AI & Process Innovation: Pioneer the responsible and effective adoption of AI in the design process. Built and scaled a craft-wide AI Prompt Library and introduced AI-assisted workflows (e.g, CoLoop) that measurably increased team efficiency and leverage.Cross-Functional Orchestration: Serve as a trusted partner and facilitator, unifying Experience, Design, and Data teams around a single narrative. Excel at translating complex technical and business requirements into clear, empathetic solutions.Quality & Craft Elevation: Consistently raise the bar for quality by challenging ideas, de-risking delivery, and ensuring customer needs remain the central focus. Mentor junior team members to elevate their craft and strategic thinking.
Skills
- Teamwork
- Strategic Partnerships
- Microsoft Powerpoint
- Editing
- Microsoft Word
- Powerpoint
- Microsoft Excel
- Social Media
- Public Relations
- Entrepreneurship
- Leadership
- Marketing Communications
- Graphic Design
- Social Networking
- Advertising
- Microsoft Office
- Event Planning
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