Millie Rutland
CXM | NPS | Process Improvement | Procurement | Project Management | UX | Vendor Management | VoC
- Role
- Corporate Services & Marketing Supply Manager at Protective Life
- Location
- Birmingham, AL, US
- LinkedIn followers
- 500 followers
About Millie Rutland
Collaborative customer experience professional with 19 years of experience in the financial services industry and over 15 years leading various projects that support the strategic vision and improvement-oriented culture of an organization. Directed multiple customer experience management programs by analyzing syndicated and proprietary customer insights, developed strategies and implemented action plans to increase overall satisfaction, reduce risks and improve client loyalty/retention across various channels and lines of business.Signature strengths include:Business StrategyChange management Client experience management (CEM)Contract management, development and negotiationCustomer journey - User (UX), Customer (CX)Data gathering and reportingMarket analysis Process development and improvementProcurementProgram managementProject managementRFI, RFP & RFQRisk management Strategic sourcingVendor Relationship ManagementTechnology: ArcherCustomer research toolsDigital analytics toolsGIACTGoogle G SuiteJIRAMicrosoft Office SuiteSalesforce CRMSAP/AribaWorkfront
Experience
Corporate Services & Marketing Supply Manager
Oct 2022 — Present · Birmingham, AL, US
Partner with business owners to clarify vendor governance, explore opportunities to create value, and mitigate risks • Develop appropriate souring and contract management strategies and plans that align with stakeholder goals and priorities• Manage RFx initiatives for assigned categories and initiatives • Coordinate and mange negation of contract terms and conditions, including appropriate review by Legal and other stakeholders• Support vendor evaluation, due diligence, risk assessment and onboarding• Assist in the development of policies, procedures, standards, and guidelines• Drive adoption and use of best practice methodologies across the organization• Workfront - Project Management Software administrator • Lead and manage special projects
Education
University of Mississippi
Bachelor of Science (B.S.)
2002 — 2006
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