Millie Knox
Medical Operations Manager @OpenLoop
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WORK HISTORY
Medical Operations Manager @OpenLoop
Monitor and ensure provider adherence to schedules, workflows, and productivity metrics- Proactively identify and address performance issues, providing feedback and corrective actions as needed- Develop and implement strategies to improve provider engagement and efficiencies- Collaborate with Workforce Management to ensure provider schedules align with patient demand and service goals- Maintain real-time visibility into provider availability and escalate coverage gaps prompts- Track key performance indicators (KPIs) and prepare regular reports for leadership- Serve as the main point of contact for providers regarding operational processes and expectations- Address provider questions or concerns in a timely and professional manner- Lead daily or weekly check-ins with providers to reinforce priorities and provide operational updates- Identify bottlenecks or inefficiencies in provider workflows and recommend solutions- Assist in developing and implementing new operational policies and procedures to enhance provider performance- Work closely with the Quality Assurance, Patient Experience, and IT teams to resolve operational issues impacting providers- Partner with HR to onboard and train new providers, ensuring they meet operational standards.
EDUCATION
Richmond Community College
CNA, Pre-Nursing Studies
Central Piedmont Community College
Associate of Science - AS, Biology/Biological Sciences, General
ABOUT MILLIE KNOX
I’m a Medical Operations Manager with a deep focus on keeping complex healthcare systems…
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