Millie Jacob

About Millie Jacob

I am a dynamic, strategically focused Customer Experience leader with more than 2 decades of experience in monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Recognized for handling projects such as Repeats, NPS & TNPS, Change in Billing System and Re- Verification Drive for delivering better customer experience and reduce cost to serve Pillars that makes me an accomplished Leader… Service Delivery- Facilitating smooth deliveries by understanding the importance of each component of the service delivery process Customer Servicing- Providing effective resolution to customer queries and improving relationships with the customer by anticipating customer future requirements, thereby ensuring a positive customer experience Operations Improvement- Conceptualizing and implementing strategic operational initiatives to propel the achievement of corporate goals and objectives Quality Management- Managing processes and strategic programs to drive continuous quality improvement efforts through audits and special projects. Training & Development- Utilizing expertise in both orientation and ongoing training program development and delivery to facilitate participant comprehension and provide consistently superior learning experiences My Drive. Working in high pressure environments with strict deadlines and multiple deliverables across cross-functional domains Ensuring alignment with organizational goals and requirements while facilitating streamlined business operations

Experience

1. Vice President

   Axis Bank

   May 2023 — Present · Mumbai, IN

Education

• Girton high school

  Bachelor of Science (B.Sc.)

• Girton High School

  Bachelor of Science (BSc)

Skills

• Project Management
• Business Strategy
• Telecommunications
• Management
• Team Management
• Customer Relationship Management (Crm)
• Leadership
• Vendor Management
• Team Leadership
• Business Development
• Customer Service