Millie Dominguez
Sr Director of Customer Experience & Repair
- Role
- Division Director of Customer Experience & Retention at Comcast
- Location
- Union, NJ, US
- LinkedIn followers
- 500 followers
About Millie Dominguez
An inspirer who brings people together to drive performance, growth, and shape the future. Millie is a dynamic leader who develops talent for greater results through influence and partnership. She takes great pride in creating highly engaged team’s that produce operational excellence. Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all sales, retention, call quality and call center operations policies through effective employee engagement. Inspires continuous improvement and shares best practices. Demonstrated leadership skills with proven ability to communicate and execute effectively with all levels of the organization. QualificationsHighly successful, motivating, and influential leader. Goal and results oriented director with proven track record of success in the media, entertainment and online industry in a highly competitive and unique marketplace. Strong people and planning skills with the ability to utilize innovative strategic approaches to problem solving with a focus on improving operations and decreasing customer churn.Specialties:Strategic plannerSales/ Customer RetentionVirtual Customer Experience ExpertTalent DevelopmentOperational Effectiveness Customer Satisfaction Enhancement Motivational Tactics Problem SolvingEmployee Engagement Team building & Training Cost-Reduction StrategiesProject Management
Experience
Division Director of Customer Experience & Retention
Feb 2021 — Present · AZ, US
Responsible for regional customer retention, increasing revenue and operational efficiencies. Partnering with National, and Regional leadership. Focus on talent management, operational metrics, financial stability, while improving the customer experience. Led successful employee engagement activities and communication forums.
Education
New Horizons Computer Learning Centers - Edison NJ
Professional Certificate, Project Management
2003 — 2003
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