Millicent Coker
Customer Advisor @Aviva
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WORK HISTORY
Customer Advisor @Aviva
Norwich, GB
EDUCATION
Harris Academy Bermondsey
GCSE
University of East Anglia
Bachelor's degree, BSc (Hons) Business Management at University of East Anglia
ABOUT MILLICENT COKER
Motivated and proactive professional with a proven track record of making a genuine difference in customers’ lives by addressing customer pain points and driving customer retention. Experienced in providing impartial guidance, responding to enquiries, coordinating training, and achieving alignment with organisational goals while making decisions aligned with current business processes to deliver measurable outcomes. Skilled in cross-collaboration and risk management, utilising the HEARD methodology to enhance quality service, contributing to a 20% improvement in customer service. Adept at multitasking by prioritising tasks while supporting customers over the phone to ensure their needs are met efficiently. Passionate about continuous learning, gaining experience and overcoming challenges alongside others. Known for being an excellent communicator with strong listening and problem-solving skills, with the ability to build rapport and manage challenging conversations.
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