Michaela Miller
Onboarding Success Manager @Agentos
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WORK HISTORY
Onboarding Success Manager @Agentos
Cardiff, GB
As an Onboarding Success Manager at agentOS Proptech Group, I support estate agencies in getting the best possible start with our platform once a contract is signed. I manage the entire onboarding journey – from building accounts and importing data to configuring extra tools tailored to their business. It’s a fast-paced, client-facing role where project management and problem solving are key.Since January 2025, I’ve also taken on management responsibilities for the agentPay team, supporting staff development and helping drive improvements in team performance and service delivery. I love process improvement, streamlining workflows, and delivering a top-tier customer experience.
EDUCATION
University of Leicester
BA Joint Honours French and Italian, French and Italian
Cardinal Newman
GCSEs / A Levels, Languages and Drama
Université catholique de Louvain
Philo et Lettres, Philo et lettres
Università degli Studi 'Gabriele d'Annunzio' di Chieti
Lingue e lettere stranieri, Lingue e lettere
SKILLS
ABOUT MICHAELA MILLER
After graduating with a BA Joint Honours in French and Italian from the University of Leicester (complete with a distinction in spoken Italian and the Swiss Council for the Arts Book Prize), I jumped into the world of project management, languages, and customer success — and I’ve never looked back!I began my career at Wolfestone, managing a wide range of linguistic projects and later taking on Vendor Coordination — recruiting and testing providers, and keeping things ticking behind the scenes. That role ignited my love for managing moving parts and working with multilingual professionals, and I earned a City & Guilds Level 4 Professional Development Award in Project Management along the way.From there, I joined Bearmach in Caerphilly as a French-speaking export administrator, handling francophone accounts and learning more about Land Rovers than I ever expected! Then came a whirlwind chapter at Enterprise Rent-A-Car, where I completed the Graduate Management Scheme and worked as a Management Assistant across multiple branches — balancing sales, customer service, logistics and, yes, a lot of car cleaning.Next up was NSF International, where I spent three years as an Account Manager helping clients (mainly in Italy) navigate complex product certification processes. It was a brilliant mix of technical problem-solving, communication, and cross-cultural collaboration.Now, I’m the Onboarding Success Manager at agentOS Proptech Group — leading new clients through their onboarding journey, configuring their systems, importing their data, and setting them up for long-term success. I’ve also stepped into a team leadership role for agentPay, supporting staff and driving service improvements.I’m passionate about languages, people, and turning big, messy processes into something that just works. I speak Italian and French, I’m giving Welsh a good go, and I get genuine satisfaction from making things better than I found them — whether that’s a tricky onboarding, a tangled data import, or a clunky workflow.
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