Racquel Miller

About Racquel Miller

I’m a naturally curious, tech-loving problem-solver who thrives on making IT feel less like a mystery and more like a superpower! As a recent RiseUp with ServiceNow System Administrator alum, I’ve dived into system configurations, ticketing systems, and user support, learning how small tweaks can lead to big wins in efficiency. From troubleshooting hardware hiccups to streamlining processes, I love helping teams work smarter, not harder. I\'m always eager to learn, grow, and collaborate with mission-driven teams that believe technology should make life easier, not more complicated. Let’s connect and create some magic!

Experience

1. Senior Tech Support Morgan Stanley

   Infosys

   Jul 2025 — Present

   Manage a high-volume mobile deployment project supporting 100+ users weekly, coordinating new hire setups, device refreshes, and equipment collections for offboarded employees while maintaining accurate asset records in SHREDD and DMT tracking systems. Resolve hardware and software tickets across desktops, laptops, monitors, peripherals, and mobile devices using ServiceNow, consistently meeting SLA requirements by triaging, prioritizing, and closing tickets before breach thresholds. Track and manage end-to-end asset lifecycle from receipt through decommissioning, creating disposal manifests for data-bearing assets and coordinating secure removal with internal teams and vendors.

Education

• Relay Graduate School of Education

  Master of Arts - MA