Luis Alberto Millán
Business Systems Analyst | Microsoft Dynamics 365 & Power Platform | CRM, ERP, Analytics & Process Automation (EN/ES)
- Role
- Business Systems Analyst Microsoft Dynamics 365 & Power Platform at DP World
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Luis Alberto Millán
Results-driven, Technical and Business Analyst fluent in Spanish with expertise in Microsoft Power Platform, Dynamics 365, and data visualization. Skilled in designing and implementing automated workflows, interactive dashboards, and integrated digital solutions that enhance customer experience, operational visibility, and overall process efficiency.Experienced in Microsoft Dynamics 365 with a strong focus on CRM configuration, Power Platform integration, and workflow automation. Translate business requirements into scalable, user-centric technical solutions that drive adoption, improve data accuracy, and optimize performance across sales and operations.
Experience
Business Systems Analyst Microsoft Dynamics 365 & Power Platform
Jan 2023 — Present · Charlotte, NC, US
Own CRM and reporting initiatives across North and Latin America, supporting 9 business units and 27 operating companies within a unified Dynamics 365 environment.• Translate regional commercial requirements into scalable CRM configurations, including custom entities, forms, views, and Business Process Flows aligned to pipeline governance and revenue lifecycle controls.• Engineer Power Automate workflows to enforce opportunity discipline (Closed-Won status, ≥$100K thresholds), improving leadership visibility and forecast accountability.• Integrate Dynamics 365 data into enterprise Power BI dashboards, delivering executive insights on win/loss performance, forecast attainment, and opportunity velocity.• Lead UAT cycles in sandbox environments, executing test scripts, triaging defects, and coordinating stakeholder validation across business units.• Serve as primary liaison between IT and commercial leadership, balancing regional flexibility with enterprise data governance standards.• Lead bilingual (EN/ES) CRM enablement workshops across North and Latin America, driving adoption for 100+ users and standardizing reporting accuracy across regions.
Education
University of North Carolina at Charlotte
Bachelor of Science - BS, Computer Science: Data Science; Management Information Systems
Catawba Valley Community College
Associate of Science - AS, Business/Office Automation/Technology/Data Entry
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