Millind Narkar

About Millind Narkar

Chief Strategy Officer | Healthcare Technology | Telemedicine Innovator | Design ThinkerI\'m passionate about democratizing healthcare through technology. As Chief Strategy Officer at MyRx, I focus on building scalable healthcare ecosystems that make quality care accessible, affordable, and immediate—regardless of location, time, or resources.BACKGROUND & EXPERTISEI\'m a Design Thinker and Problem Solver with 10+ years across high-growth industries: Firstsource (BPO & CX), Pepperfry (e-commerce), StarQuik (retail), and Zepto (quick commerce). Each role strengthened my ability to create human-centered systems that drive measurable impact through innovation and operational excellence.MY APPROACH• Healthcare System Design: Building integrated telemedicine platforms and care delivery models• Strategic Operations: Scaling from 0-100K+ daily interactions with CRM automation and process optimization• Human-Centered CX: Designing empathy-driven experiences that reduce friction and drive adoption• Rapid Innovation: Experimenting fast, learning quickly, and keeping people at the center of every solutionWHAT DRIVES MEEvery project has one north star: How do we solve complex healthcare challenges while keeping both efficiency AND empathy in focus? I believe the future of healthcare isn\'t about technology—it\'s about technology enabling human connection.LET\'S CONNECTIf you\'re scaling healthcare tech, building telemedicine infrastructure, or reimagining patient experiences—I\'d love to explore collaborations. Open to consulting, partnerships, and strategic dialogues.Let\'s build healthcare that actually works.

Experience

1. Expert Member

   GLG

   Sep 2025 — Present · IN

   Customer Experience Consultant and GLG Expert with a passion for solving complex business challenges through design thinking, process optimization, and people-centric strategy.Over the past decade, I’ve led large-scale customer experience and operations functions across high-growth startups and enterprises including Zepto, StarQuik (A Tata Enterprise), and Pepperfry. My consulting work focuses on helping D2C and services brands build scalable, frictionless customer journeys—combining operational excellence with behavioural insight.As part of the GLG Expert Network, I collaborate with global clients, consulting firms, and investors to share practical perspectives on customer operations, contact center transformation, and CX technology adoption.My approach is rooted in empathy, systems thinking, and execution discipline—turning customer feedback into structured improvement frameworks that drive efficiency, retention, and delight.\"

Education

• Sacred Heart Boys High School

  High School, Business/Commerce, General

  1997 — 2007

• Vinayaka Mission's Research Foundation - University

  Bachelor's degree, Business/Commerce, General

  2013 — 2016