Milind Dhanawade
Support Escalation Engineer at Microsoft
- Role
- Support Escalation Engineer at Microsoft
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Milind Dhanawade
A technology driven professional with 13+ years of experience in the area of Microsoft Windows Server Infrastructure Management and Engineering.
Experience
Support Escalation Engineer
Jan 2015 — Present · Bengaluru, IN
Managing not only the technically complex problems, but also politically charged situations requiring the highest level of customer skill• Solving highly complex level of escalated problems, involving broad, in-depth product knowledge and specialty• Acquiring & coordinating with resources or teams from other groups as needed to resolve customer issues.• Contribute in cross-technology virtual efforts with the product team to assess future needs. Driving the development and management of content for the team. • Maintaining strong working knowledge of pre-release products and take ownership for product improvement in key product areas.• Partnering with Managers on succession planning for Technical Leads for the business on a need basis. • Knowledge Sharing Contribution Conduct regular or as required, technical triages and SME case reviews.• Participating in highest-level technical discussions with product team to resolve product issues and represent customer segments.
Education
Symbiosis Centre for Distance Learning
Master of Business Administration (M.B.A.)
2012 — 2014
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