Milind Goel

About Milind Goel

With over 9 years of experience in the dynamic world of travel sales, I thrive on leading…

Experience

1. Operations Team Lead

   Cheers Travel Partners

   Mar 2022 — Present · Adelaide, AU

   As a passionate and results driven Team Lead in international flight sales, I take immense pride in leading a high performing team of sales professionals. My role is all about providing high quality customer experience to our clients while achieving outstanding sales results. Here\'s an overview of my key responsibilities:1. Providing strong leadership to my dedicated sales team, offering coaching, mentorship, and clear performance expectations. I\'m committed to motivating and inspiring my team members to consistently exceed our sales goals.2. Developing and executing effective sales strategies that drive international flight bookings and revenue growth. Staying on top of market trends and competitor activities.3. Monitoring and tracking both individual and team sales performance to ensure that we consistently meet and exceed our sales targets and KPIs.4. Building and nurturing strong client relationships. Whether it\'s corporate accounts, travel agencies, or individual travellers.5. Staying up to date with industry trends, flight routes, fare structures, and travel regulations. I provide guidance and support to my team to ensure they offer expert advice to our valued customers.6. Identifying training needs within my team and coordinate training sessions to enhance product knowledge and sales skills. My goal is to foster a culture of growth and improvement.7. Generating and Analysing sales reports to track our progress, identify areas for improvement, and provide Data driven insightful reports to upper management.8. Addressing complex booking issues and customer concerns. Leveraging my problem solving skills to ensure that our customers experience the highest levels of satisfaction.9. Collaborating effectively with other departments, such as marketing, customer service, and operations to ensure a seamless customer experience and timely resolution of operational challenges.10. Upholding industry regulations, company policies, and ethical standards.

Education

• Jaycees Public School

  High school and 12th

  2008 — 2014

• IATA Training

  Foundation degree

  2015 — 2015

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Postgraduate Degree in Business Management (Marketing), Sales and Marketing

  2021 — 2022

• Instituto de Cervantes

  B1.3, Practising Spanish Language

  2014 — 2016

• HimalayanUniversity

  Bachelor of Commerce, Business/Commerce, General

  2014 — 2017

Skills

• Leisure Travel
• Spanish Translation
• Travel Management
• Interpersonal Leadership
• Corporate Social Responsibility
• Creative Concept Design
• Social Skills
• Pattern Making
• Travel Planning
• Microsoft Office
• Travel & Tourism
• Professional Communication
• Tour Booking
• Team Management
• Client Attraction
• Tour Operators
• Interpersonal Communication