Milind Balid
Head of Customer Service @Metropolis Healthcare
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WORK HISTORY
Head of Customer Service @Metropolis Healthcare
Mumbai, IN
EDUCATION
SYMBIOSIS INTERNATIONAL UNIVERSITY
Master of Business Administration (M.B.A.), Hospital and Health Care Facilities Administration/Management
SKILLS
ABOUT MILIND BALID
As the Head of Customer Service at Metropolis Healthcare, I oversee the customer service operations for one of the leading diagnostic companies in India. I manage a team of over 500 customer service executives, who handle over queries and complaints per day across various channels, such as phone, email, chat, and social media.I have also partnered with the sales, marketing, and operations teams to ensure seamless and consistent service delivery, and to identify and resolve any issues or gaps. I have received multiple awards and recognition for my performance and leadership, including the \"Best Supporting function \" award in 2023.I have over 8 years of experience in the healthcare industry, with expertise in PnL management, key account management, city operations, and business development. I have previously worked as a Regional Head and a City Head at Metropolis Healthcare and MediBuddy, respectively, where I was responsible for onboarding multiple diagnostic partners, managing the PnL for the West region, and building the entire diagnostics operations. I have also led and executed several projects and campaigns to increase the market share, revenue, and profitability of the companies.I hold an MBA in Hospital and Healthcare Management from Symbiosis Institute of Health Sciences, Pune, where I gained in-depth knowledge and skills in healthcare administration, quality management, and innovation. I also have certifications in COVID19 Operational Guidelines and Country Preparedness and Response, and Healthcare Kaizen: Continuous Improvement. I am fluent in English, Hindi, and Marathi, and have excellent analytical, communication, and people management skills.I am passionate about delivering high-quality and reliable healthcare services to the customers, and enhancing their experience and satisfaction. I am always eager to learn new things, and to explore new opportunities and challenges in the healthcare sector. I am looking for a role that allows me to leverage my skills and experience, and to contribute to the growth and success of the organization.
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