Miles Tomlinson
Scaled Operations at Airbnb
- Role
- Scaled Operations at Airbnb
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Miles Tomlinson
I develop the operational infrastructure (people, processes, data and tech) that enables growth and performance for Customer Success, Acquisition and human-in-the-loop Ops teams. I’ve built entirely new teams, but more often I bring data-driven operational and strategic rigor to existing and growing ones. I\'ve lead both functional teams (analytics, infrastructure, WFM etc.) and agent/program teams. My experience is mostly with tech companies on teams from 50 to 500 people.
Experience
Scaled Operations
Apr 2020 — Present · San Francisco, CA, US
Lead the planning and performance function within Scaled Ops. We pilot and scale human-powered programs within Airbnb, such as structured data labeling for AI, quality improvement initiatives, acquisition and vetting funnel optimization, and reactivation campaigns.My team drives productivity gains through process redesign, including the use of AI tools, vendor performance optimization, funnel measurement/reporting and ML yield gains. We drive quality via listing improvement and removal programs which combine AI and human interventions
Education
Stanford University Graduate School of Business
MBA, Business
2008 — 2010
University of Cambridge
MA, Psychology
2001 — 2004
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