Miles Johnson
Aeronautics Systems and Field Support Engineer @ General Atomics
- Role
- Aeronautics Systems and Field Support Engineer at General Atomics Aeronautical Systems
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Miles Johnson
I am currently employed at General Atomics where I serve as the primary technical liaison…
Experience
Aeronautics Systems and Field Support Engineer
General Atomics Aeronautical Systems
Jul 2024 — Present · Poway, CA, US
As a member of the Urgent Field Support Team 2, I specialize in triaging and responding to high-priority engineering assistance requests from our military partners and allies. My role involves:Expert Troubleshooting and Repair: Providing innovative troubleshooting, repair, and rework recommendations for unmanned systems that encounter issues in the field, often addressing problems outside the scope of released technical documentation.In-Flight Anomaly Investigation: Conducting thorough investigations of in-flight anomalies and aircraft mishaps to identify root causes and ensure reliable operation.Field Support Excellence: Ensuring rapid and effective solutions to critical issues, thereby minimizing downtime and maintaining operational readiness for our partners.Customer-Facing Technical Liaison: Act as a key technical liaison between our engineering teams and military partners, effectively communicating complex technical information and influencing customer confidence in our solutions and support capabilities.Pre-Sales and Post-Sales Support: Collaborate with sales and business development teams by providing technical insights during pre-sales discussions and reinforcing customer satisfaction post-deployment through expert-level support and issue resolution.
Education
Dos Pueblos Senior High School
High School Diploma
2015 — 2017
Redmond High School
High School Diploma
2013 — 2015
San Diego State University
Bachelor of Science - BS, Aerospace, Aeronautical and Astronautical/Space Engineering
2017 — 2022
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