Milena Lieto Samczuk

Customer Service Consultant @IKEA

Eciently resolve 60+ customer issues daily while maintaining a 90% satisfaction rate• Handle customer complaints and claims in a friendly and efficient way to create positive experiences• Provide fast and efficient after-sales service that is cost-effective for the store• Record information about returns accurately to help improve future shopping experiences• Collaborate with other departments to identify root causes of customer returns• Ensure proper cash handling procedures to maintain the security of funds