Milan Zivkovic
Senior Business Operation Consultant @Huawei
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WORK HISTORY
Senior Business Operation Consultant @Huawei
EDUCATION
Faculty of Economics and Business, University of Belgrade
MSc. in Economics, Management Information Systems
XIV Belgrade Gymnasium
Physics Technician, Thermodynamics
Henley Business School
MBA, Masters of Business Administration
Faculty of Electrical Engineering, Univeristy of Belgrade
BSc. E.E., Telecommunications
EXIN
EXIN ISO/IEC 20000 Executive Consultant Master Class, Service Quality Management & ISO/IEC 20000 standards
SKILLS
ABOUT MILAN ZIVKOVIC
Operational Excellence, Business Transformation and Service Improvement strategy and technology consultant with proven track record in many high-profile managed services, risk management and complex network design & system integration projects. Extensive experience in telecoms, service delivery, pre-sales, business process and product management with in-depth knowledge of IS/IT service quality, corporate governance and audit standards. A commercially minded and result-driven professional with strong leadership, project management and interpersonal skills, underpinned by a demonstrable ability to mobilize people and use resources effectively.Specialities: Operational Consulting, Telecom Strategy, Business Development, Managed Services, Service Delivery, Business Process and Service Improvement, Risk Management & Scenario Planning, Network Design & Planning, VAS/BSS & M-Commerce.Professional Certifications:• PRINCE2 Foundation & Practitioner, 2013.• ISO/IEC Executive Consultant, 2010.• Certified Senior Ericsson Consultant, 2010.• ISO/IEC Consultant & Manager, 2009.• Diploma in Management, HBS, 2008.• ITIL-V3 Expert, EXIN, 2008.• ITIL-V2 Service Delivery/Support Manager, EXIN, 2008.• Cisco Sales Expert, Cisco Systems UK, 2004.• 3G & Packet Core Network Manager, UK, 2004.• International Who’s Who - Information Technology 2003.• Advanced Core Network Manager, Bell Labs - Lucent, 2002.Papers and publications:• ISO/IEC Management System Audit, EXIN, 2010.• itSMF Corporate Governance & Business Transformation, BrightTalk, 2009.• Leadership & Change, Organisation reputation & Relationships, HBS, 2009/10.• Fixed-Mobile Convergence: Key speaker, Economist SEE Conference 2007.• Quality of Service (QoS) of UMTS Packet-Switched services, IEE Conference London & The Journal of Communication Networks, 2004.• CDMA450 business strategy for success, 2004.• M-Commerce services in 3G Networks, 2003.• The ATM Standard in UMTS Networks, 2002.
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