Milan Vincent
Receptionist @Britannia Hotels Ltd
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WORK HISTORY
Receptionist @Britannia Hotels Ltd
Birmingham, GB
1)Handled incoming and outgoing calls professionally, responding to guest enquiries and transferring calls to relevant departments2)Delivered high-quality front-desk services, ensuring a professional and welcoming experience for all guests during check-in and check-out3)Managed room bookings, reservations, amendments, and cancellations using Opera Cloud PMS4)Handled guest enquiries, complaints, and special requests efficiently, maintaining high customer satisfaction5)Coordinated with housekeeping, maintenance, and management teams to ensure smooth daily hotel operations6)Processed payments, invoices, and cash handling accurately in line with company procedures7)Maintained accurate guest records, reports, and shift handover logs8)Supported hotel operations during peak periods, night shifts, and busy check-in/check-out times9)Assisted the maintenance department with basic inventory coordination, reporting faults, and tracking materials when required10)Ensured compliance with hotel policies, health & safety standards, and data protection regulations
EDUCATION
Yenepoya University
Bachelor of Business Administration - BBA, Aviation Travel and Tourism
Aston University
Msc Supply Chain Management
ABOUT MILAN VINCENT
MSc Supply Chain Management graduate from Aston University. I had completed my degree from Yenepoya University with a passion for aviation and transportation Industry. Through academic projects and internships, I\'ve developed good communication and a keen understanding of Relevant Technologies and Principles in aviation and supply chain. Eager to apply my knowledge in logistics, supply chain and aviation field. I am looking for opportunities that will allow me to grow and contribute to the projects and goals of the company.I have developed proficiency in core management areas such as procurement, supply chain mapping, simulation for managerial decision-making, operational effectiveness, lean and agile manufacturing principles, logistics and transportation, and advanced supply chain management concepts. Through research methods training and the completion of an independent dissertation project, I have honed strong analytical and research skills. This diverse education equips me to integrate knowledge across various management disciplines to address complex supply chain challenges, with a particular focus on risk mitigation, sustainability, and ethical considerations.
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