Milana Weil

About Milana Weil

As a Client Success Manager, I thrive on fostering strong relationships, driving process improvements, and delivering measurable results that align with client and organizational goals. My career began with a passion for solving problems and helping businesses optimize their operations, which has evolved into over 10 years of experience in client service, operations, and project management. Whether it’s analyzing data to uncover insights, leading a team to exceed KPIs, or building lasting client relationships, I’m always focused on making sure the client experience is smooth, efficient, and aligned with long-term goals.

Experience

1. Director of Sales and Client Success

   Ticket Attendant

   Nov 2022 — Present · Chicago, IL, US

   Manages a client portfolio representing approximately $200M+ in annual revenue, supporting renewals, retention, and growth initiatives. Maintains consistently high retention (mid-90% range) through proactive relationship management and responsive support. Leads and develops an 11-person team with strong stability and low turnover through coaching and mentorship. Built a high-touch success model for top-tier clients, contributing to higher satisfaction, referrals, and long-term partnerships. Redesigned onboarding experience, reducing time-to-value by an estimated 30–40% and improving early client confidence. Introduced SOPs and workflow improvements that reduced recurring errors and escalations. Supported rebrand initiatives and industry events that expanded market visibility and contributed to steady client growth.

Education

• Rasmussen University

  Graduate Studies

• Banja Luka College of Communications

  Bachelor of Arts - BA

• Rasmussen University

  Bachelor of Science - BS