Milana Brown

Front Office Specialist @Wellstar Atlanta Medical Center

Atlanta, GA, US

As a Front Office Specialist at WellStar, I am responsible for providing exceptional customer service while managing key administrative tasks to ensure smooth and efficient office operations. My duties include:Administrative Support:Greet patients and visitors, ensuring a welcoming and professional environment.Schedule patient appointments, verify insurance information, and maintain accurate patient records.Manage patient check-in and check-out, ensuring efficient and timely service.Customer Service:Answer phone calls, respond to inquiries, and direct patients to appropriate departments.Assist patients in completing necessary forms and documentation.Ensure all patient interactions are handled with care, professionalism, and confidentiality.Office Coordination:Coordinate patient referrals, medical records, and test results between departments.Work closely with medical staff to ensure clear communication and efficient patient flow.Maintain office supplies and organize patient records to support clinic operations.Key Achievements:Contribute to a smooth front office workflow, improving patient satisfaction and operational efficiency.Enhance organizational and communication skills in a fast-paced healthcare setting.Skills Utilized:Customer service, appointment scheduling, and medical record managementMultitasking, office coordination, and organizational skills

Albany State University

Bachelors Arts, Mass Communication. Concentration: Media Arts