Milan Patel
Sr. HR Technology Analyst, Customer Satisfaction
- Role
- Sr HR Technology Analyst at AutoZone
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
About Milan Patel
Senior HR Technology Analyst with 10+ years of experience driving process improvement…
Experience
Sr HR Technology Analyst
Feb 2024 — Present · Memphis, TN, US
As a Sr. HRIS Technology Analyst, I offer specialized expertise and leadership in the HRIS field, focusing on enhancing business performance through technical guidance and innovative problem-solving. I bridge the gap between HR business partners and IT, applying industry best practices to develop effective solutions. My role involves leading HR functional areas in requirement gathering, ensuring data integrity, testing system changes, and analyzing data flows to identify and implement process improvements.Key Responsibilities- Process Improvement: Collaborate with HR management and vendors to drive process enhancements with minimal supervision- HR Processes Knowledge: Maintain deep understanding of Human Resource, Compensation, Benefits, Talent Acquisition, and Payroll processes- Issue Resolution: Lead the testing and troubleshooting of functional issues in coordination with IT, implementing changes for successful resolution- Expert Consultation: Serve as a subject matter expert for global HR systems, data, and processes, offering insights beyond required scope- Support Supervision: Oversee production support, research, and problem resolution- System Testing: Lead system testing for updates, ensuring rigorous evaluation and implementation- Confidentiality: Uphold absolute confidentiality and safeguard sensitive data- Continuous Learning: Enhance job knowledge through education, professional publications, and involvement in professional organizations- Change Management: Deliver change management tools to support HR program development and organizational transformation- Process Analysis: Analyze current processes, recommend, and implement new processes as appropriate- Competitive Analysis: Evaluate competitor data and industry trends to maintain a competitive posture.
Education
The University of Memphis
Bachelor of Business Administration (B.B.A.)
2014 — 2016
Southwest Tennessee Community College
A.A.S., Business and Commerce
2012 — 2014
Skills
- Human Resources Information Systems (Hris)
- Time Management
- Hospitality
- Strategic Planning
- Employee Relations
- Teamwork
- Microsoft Office
- Compensation & Benefits
- Training
- Management
- Training & Development
- Microsoft Excel
- Human Resources
- Microsoft Powerpoint
- Leadership
- Recruiting
- Microsoft Word
- Customer Service
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