Milan Kumar Maji

About Milan Kumar Maji

The Problem Solver at the Intersection of Banking, Agile, and AI.For over a decade, I haven\'t just managed projects, I\'ve engineered BFSI digital transformation. As a Product Owner and Business Analyst, my mission is simple: de-risk complex change and connect the big-picture vision to the last piece of code.My superpower is clarity. I bridge the divide between technical teams and non-technical stakeholders, translating complex banking domain requirements into actionable roadmaps. I don\'t just track milestones; I deliver tangible business outcomes, proven by achieving over 30% stronger customer penetration in the premier segment through strategic $2M initiatives.My focus areas are evolving the way we work:Strategic: Digital Transformation & Cost-Efficient Solutioning.Agile Execution: SAFe/PSPO Product Ownership & Process Optimization.Future-Ready: Exploring the practical application of AI and the shift toward Human-Centered work models.Key Areas of expertise:* Business requirement analysis* Project Management* Digital Transformation Strategy* Process Optimization* Building Cost-Efficient Solutions Career Highlights-> Achieved successful implementation of a project of c.$2 Million, which helps in stronger customer penetration into the premier segment by over 30%-> Recognized and awarded under the best team category in the annual Rewards and Recognition by the Organization-> Awarded with Gold certification with Financial perks 3 times for excellent project leadership between the years 2015 and 2018Certifications:I hold a suite of industry-recognized certifications, including SAFe POPM, PSPO, and AWS practitioner, which demonstrates my strong foundation in Business analysis and Product Management skills.Connect with me:Please reach out on LinkedIn, email me @ m••••••••@gmail.com, or I am available on WhatsApp or call at +91••••••••23.Happy to discuss the roadmap on how I can contribute.

Experience

1. Business Analyst

   HSBC

   Sep 2024 — Present · Bengaluru, IN

   Led a global customer segmentation initiative, improving targeting precision by 15%, leveraging predictive analytics, and enhancing CX across 30+ countries- Owned the roadmap for a global application supporting 50M+ customers; prioritized features based on business KPIs and customer journey insights- Delivered multi-market platform enhancements for KYC, CRM, and cross-border onboarding, ensuring compliance with GDPR- Collaborated with Data and analytics team to implement automated customer segmentation logic within HSBC’s customer promise journey- Coordinated with stakeholders across APAC, EMEA, and North America for feature refinement, change control, and agile delivery.**Key Projects:**Premier customer promise enabler across 12 Key countries. Hands-on with designing customer journey, process journeys, test scenarios, and ensuring successful releases. Led the hyper-care period, ensuring all the issues are mitigated without any customer escalations.Built APIs to increase the international customer onboarding journeys by 20%

Education

• Futuresoft

  SAP Certification, FICO

  2009 — 2009

• Ramakrishna mission

  Certificate in Software Engineering

  2001 — 2003

• University of Calcutta

  Bachelor of Arts, 2004

  2001 — 2004

• Jamalpur High School

  12th, Accountancy

  1995 — 2001

• Federation of Indian Professionals

  Portfolio Management Course, Equity

• Welingkar Institute of Management

  MBA, E-Business

  2015 — 2016

• IIHT

  Hardware and networking diploma, Computer hardware and basic networking

  2003 — 2004