Milan Khatri

About Milan Khatri

As a customer-centric leader, I drive business growth through strategic customer success…

Experience

1. Head of Customer Success

   Creditcode

   Sep 2023 — Present · Gurugram, IN

   Primarily focusing on Customer happiness.2. Managing the support team.3. Data analysis and sharing key inputs for business growth.4. Responsible for effective execution of team goals.Key Focus Abilities & Skills :1. Customer-centricity: Passion for delivering exceptional customer experiences.2. Strategic thinking: Ability to develop and execute customer success strategies.3. Leadership: Experience in building and managing high-performing teams.4. Communication skills: Strong written and verbal communication to effectively collaborate with customers and stakeholders.5. Data-driven decision making: Ability to analyze data and make informed decisions.6. Empathy and active listening: Understanding customer needs and concerns.7. Problem-solving: Proven track record of resolving complex customer issues.8. Collaboration: Ability to work cross-functionally with sales, product, and support teams.9. Adaptability: Willingness to pivot and adjust to changing customer needs and market trends.10. Results-oriented: Focus on driving retention, growth, and customer satisfaction.

Education

• CSJM

  Master's degree, Political Science and Government

  2009 — 2011

• SMU

  Master of Computer Applications (MCA)

Skills

• Public Speaking
• Customer Relationship Management (Crm)
• Team Management
• Management
• Microsoft Excel
• Html
• Customer Service
• Microsoft Office
• Social Media