Milan Hruby
Provincial Manager, Voice Services (Request Fulfillment & Incident Management) @Provincial Health Services Authority
North Vancouver, BC, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Apr 2016 — Present
Provincial Manager, Voice Services (Request Fulfillment & Incident Management) @Provincial Health Services Authority
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Burnaby, CA
Request Fulfillment for Telephony for three B.C. Health Authorities managing desktop telephones in 345 sites. Service Delivery, 24/7 Support. Responsible for Voicemail platform and all Voice Menus. PBX systems: Avaya, Cisco and NEC. Contractor management, Inventory Management.Incident Management - Responsibility for monitoring, troubleshooting and resolution of incidents 24/7. Supporting phones at 345 sites.
SKILLS
TelecommunicationsLeadershipProcess ImprovementWirelessProject ManagementCustomer ExperienceVendor ManagementService DeliveryTeam LeadershipNetwork DesignVoipCall CentersIp
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