Milan Hruby

Provincial Manager, Voice Services (Request Fulfillment & Incident Management) @Provincial Health Services Authority

North Vancouver, BC, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2016 — Present

Provincial Manager, Voice Services (Request Fulfillment & Incident Management) @Provincial Health Services Authority

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Burnaby, CA

Request Fulfillment for Telephony for three B.C. Health Authorities managing desktop telephones in 345 sites. Service Delivery, 24/7 Support. Responsible for Voicemail platform and all Voice Menus. PBX systems: Avaya, Cisco and NEC. Contractor management, Inventory Management.Incident Management - Responsibility for monitoring, troubleshooting and resolution of incidents 24/7. Supporting phones at 345 sites.

SKILLS

TelecommunicationsLeadershipProcess ImprovementWirelessProject ManagementCustomer ExperienceVendor ManagementService DeliveryTeam LeadershipNetwork DesignVoipCall CentersIp

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Milan Hruby — Provincial Manager, Voice Services (Request Fulfillment & Incident Management) at Provincial Health Services Authority in North Vancouver, BC, CA | Unifers