Heather Milam

About Heather Milam

A recognized and trusted transformation executive with Global and Fortune 500 experience. Helping companies solve problems and achieve their top quality and security goals by combining strategic thought leadership with the intel from experts, capturing market trends, effective technology solutions and partnerships to solve the problems and maintain the ROI. Building alliances with companies including: SAP, Oracle, AWS, IBM, HP, ServiceNow, among other Fortune 100 partnerships. Built trust among customers increasing brand recognition. Led IT project teams in transformation implementations, even during rapid growth. Transformed teams to new processes and technologies to solve problems. My goal is to satisfy stakeholders and speak the language of trade industry users, while implementing technologies to boost processing speed and accelerate business transformation.I enjoy the challenge of solving the most difficult problems facing companies through developing and mentoring high performance teams to success.Experience in Financial, Medical, Transportation and Software Innovation industries, and FFIEC, SOX, PCI, HIPPA, HITECH (PHI) SSAE16, SOC1 & 2 regulations and compliance.

Experience

1. Head of Americas Technology & Product Engineering

   IRIS Software Group

   Feb 2025 — Present

   As a key member of the Americas Executive and Senior Leadership team, I ensure engineering is running smoothly from conception through execution toward successful product outcomes. Within global engineering leadership, I contribute toward winning across all territories. My primary goal is to provide outcomes that delight our consumers, which leads positively to the business results.

Education

• Scaled Agile

  Certified SAFe 5 Lean Portfoio Manager, Portfolio Management

• Scaled Agile

  SAFe 4 DevOps Practitioner SDP

  2019 — 2019

• Scaled Agile Framework

  Agilist, Leadership, ScumMaster and Product Owner

  2004

• ISACA CGEIT

  1707307

  2016 — 2018

• University of Phoenix

  BSIT- Programming and Operating Systems

• University of Cincinnati

  Certification I and II, Leadership Development

  2002 — 2004

• Wright State University

  Management Information Systems, General

• ITIL v3

  ITIL v3

  2010 — 2018

• ISACA CISA

  Information Security Audit

  2016 — 2016

• Brenau University

  Master of Business Administration - MBA, Business Administration and Management, General

Skills

• IT Service Management
• Change Management
• Waterfall
• Agile Methodologies
• Management
• Software Documentation
• Sdlc
• Visio
• Team Leadership
• IT Management
• Sharepoint
• Training
• Testing
• Pmo
• Pmp
• Leadership
• Cmmi
• Program Management
• Quality Assurance
• Strategic Planning
• Business Requirements
• Software Project Management
• Itil
• Software Development
• Scrum
• Project Management
• Human Resources
• Information Technology
• Enterprise Software
• Analysis
• Unix
• Cross-Functional Team Leadership
• Budgets
• Requirements Analysis
• Requirements Gathering
• Integration
• Project Portfolio Management
• Process Improvement
• Architecture
• Regression Testing