Milagro Fragosa
Market Growth Csm Associate @KPMG US
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WORK HISTORY
Market Growth Csm Associate @KPMG US
Orlando, FL, US
Build and maintain strong client relationships by capturing and acting on client feedback, providing strategic insights, and aligning services with client business goals to prioritize and implement service enhancements that increase satisfaction- Serve as the primary point of contact for enterprise clients across platforms such as Workday, ServiceNow, and Oracle, ensuring long-term satisfaction and growth- Partner with cross-functional delivery teams to enhance services, manage financials, invoicing, and oversee contractual changes.
EDUCATION
University of Phoenix
Bachelor of Science - BS, Management
Global University
Ministerial, Bible/Biblical Studies
University of Phoenix
Master of Science - MS, I/O Psychology
ABOUT MILAGRO FRAGOSA
Client Success Management with 15+ years of experience driving client satisfaction, retention, and growth across diverse industries including healthcare, finance, aviation, and managed services. Skilled in onboarding, KPI reporting, health assessments, and turning client feedback into actionable service improvements. Trusted advisor known for strengthening partnerships, leading smooth transitions, and aligning services with business goals to deliver actionable results.
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