Milad Rafeay

Administration Coordinator @knuspr.de

Berlin, DE

Manage daily driver check-in (Anmeldung) and check-out (Abmelden) processes for approximately 300 drivers.Monitor and record driver attendance, punctuality, and shift compliance in line with company policies.Track and evaluate driver performance metrics, identifying improvement areas and providing feedback to relevant supervisors.Resolve basic operational issues raised by drivers, such as login problems, route assignment errors, or documentation queries.Coordinate with dispatch, HR, and operations teams to ensure smooth last-mile delivery operations.Maintain accurate and up-to-date administrative records for driver activities, schedules, and performance reports.Support onboarding and administrative setup for newly hired drivers.Provide timely communication to drivers regarding schedule changes, policy updates, and operational instructions.