Jan Mikula
Customer Success Manager @GE Vernova
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WORK HISTORY
Customer Success Manager @GE Vernova
Munich, DE
Senior Customer Success Manager responsible for driving customer value, renewal growth, and expansion across large, complex industrial accounts in Europe, with a strong focus on SaaS platforms, AI-enabled analytics, and industrial automation software.Act as a strategic advisor and trusted partner to customers operating mission-critical environments, bridging business objectives with deep technical expertise in SCADA, MES, Industrial Analytics, and Historian solutions.Key responsibilities & impact:• Own the full post-sales lifecycle: onboarding, adoption, value realization, renewals, and upsell / cross-sell identification• Drive renewal growth and expansion opportunities by aligning platform capabilities (AI, analytics, cloud, edge) with customer operational and business goals• Identify new use cases and growth opportunities through proactive engagement, roadmap alignment, and executive-level discussions• Lead advanced troubleshooting, remote monitoring, and diagnostics for complex production environments• Interface closely with Engineering, Product Management, and Support to resolve critical issues and influence product direction based on customer feedback• Deliver regular executive-facing status updates covering health, risks, value metrics, and growth opportunities• Mentor and coach junior Customer Success Managers, supporting onboarding, account strategy, and escalation handling• Contribute to defining and refining Customer Success best practices, including engagement models, health indicators, and escalation processes• Act as escalation lead for complex or high-risk customer situations, coordinating resolution across Support, Engineering, Product, and Sales• Advocate the voice of the customer internally, ensuring prioritization of high-impact issues and featuresDomains & technologies:SaaS • Industrial AI • SCADA • MES • Historian • Industrial Analytics • Cloud & Edge • Digital Manufacturing • OT/IT convergence
EDUCATION
Comenius University, Bratislava, Slovakia
Masters, German language and Sport education
SKILLS
ABOUT JAN MIKULA
I am a senior Customer Success Manager with 18+ years in industrial software, specializing in SaaS platforms, AI-driven analytics, and mission-critical automation environments.My focus is on driving measurable business outcomes for enterprise customers: renewal growth, expansion, risk reduction, and long-term strategic value. I operate at the intersection of customer strategy, revenue, and deep technical expertise, acting as a trusted advisor to both customer executives and internal leadership.I have extensive experience supporting large, complex industrial organizations across Europe and US, helping them modernize operations through SCADA, MES, Historian, Industrial Analytics, and AI-enabled solutions. I translate operational challenges into scalable digital use cases, aligning customer objectives with product roadmaps and commercial growth opportunities.
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