Mikki Moody
Client Services Representative @COUNTRY Financial®
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WORK HISTORY
Client Services Representative @COUNTRY Financial®
US
Assists clients with basic insurance questions and needs.• Gathers information from clients for First Notice of Loss (FNOL) calls on claims.• Having had experience in an agency, I do very well with Quality Assurance.• Communicates with clients via phone and email to deliver a best-in-class client experience by resolving matters related to client services and/or billing.(Examples include coverage, quotes, policy changes, processing payments, reinstatement requests, and policy change impacts to premium.)• Completes calculations and transactions accurately to make policy changes, modify policy coverage, and/or collection of premiums from clients based on underwriting, accounting, and billing services guidelines and best practices. • Enters communication records and other data into various company systems for information transfer to the Financial Representative, call center management trending reports, or other
EDUCATION
Columbia College
Bachelor's Degree, Business Administration
Columbia College
Master of Business Administration (M.B.A.), Business Administration
SKILLS
ABOUT MIKKI MOODY
My name is Mikki Leigh Moody and I currently work as a Client Service Representative with COUNTRY Financial. Prior to that, I was an Agency Office Assistant with COUNTRY making my Insurance experience over ten years. In 2007, I obtained my Bachelor’s in Business Administration with an emphasis in management from Columbia College. In 2012, I earned my Master’s in Business Administration. I am very proficient in Microsoft programs and I bring a fresh energy and a positive attitude to any office I work in. I am also a dedicated and hard worker and I will never shy away from going the extra mile. Outside of work, I love spending quality time with my husband and family. One of my favorite activities is taking walks and relaxing with my two dogs. My passions lie in helping clients with their insurance needs and supporting local artists and businesses.
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