Michael Kinard

WORK HISTORY

EDUCATION

ABOUT MICHAEL KINARD

Lifelong gamer. Proud Nintenerd. Customer success and operations leader now working in the industry I’ve always loved.I’m based in Denver, Colorado, where I live with my amazing wife and our three sons. My passion for gaming started back in the NES days—playing Duck Hunt, Mario, and Zelda with my older brother. Over time, I became what you’d call a “Nintenerd,” collecting (almost) every console they’ve released. The Legend of Zelda remains my all-time favorite franchise—you’ll see it in my office decor and my tattoo collection.Before joining Xsolla, I spent years in the contact center space, holding roles from frontline agent to supervisor, and most recently, Customer Success and Operations Manager. I’ve led high-performing teams, optimized support operations, and improved customer retention through hands-on relationship building and process improvements.Now at Xsolla, I get to channel that experience into supporting the video game industry—working directly with developers, publishers, and partners to help bring their visions to life. Xsolla’s mission is to simplify the complexities of global distribution, monetization, and marketing for game creators of all sizes. I’m proud to be part of a company that empowers developers to launch, scale, and succeed.I’m beyond excited to be playing a small part in helping build the games that will entertain and inspire us for years to come. Let’s connect—whether you’re in the industry or just want to chat about Zelda lore!