Miki Patel
IT Support Specialist @Labstat International Inc
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WORK HISTORY
IT Support Specialist @Labstat International Inc
Kitchener, ON, CA
IT Support & Troubleshooting: Provide comprehensive technical support across hardware, software, and networking systems, ensuring minimal disruption to daily operations and maintaining business continuity.• User Access & Security Management: Manage user accounts and permissions using Active Directory, ensuring secure and efficient access to various systems across the organization.• Incident Tracking & Resolution: Utilize ticketing platforms like ServiceNow and Zendesk to efficiently track and resolve user issues, ensuring adherence to service level agreements (SLAs) and timely incident resolution.• Collaboration & Communication Tools Support: Troubleshoot and maintain key communication and collaboration tools such as Microsoft Office 365, Microsoft Exchange and Azure AD to support seamless interaction within the organization.• Operating System & Server Management: Resolve technical issues related to Windows Server (2012/2016/2019), Windows OS (XP/7/8/10,11), and Linux operating systems, ensuring optimal performance and system reliability.• Networking Expertise: Address network connectivity and performance issues using expertise in networking protocols (TCP/IP, DHCP, DNS, HTTP, LAN) ensuring stable and reliable network infrastructure.• Remote IT Support: Provide remote troubleshooting and support using tools such as ConnectWise screen connect, Dameware, and LogMeIn resolving issues quickly and ensuring minimal downtime for users.• System & Printer Maintenance: Maintain printer servers and assist with domain migrations ensuring smooth transitions and uninterrupted system operations.• System & Software Updates: Oversee system upgrades and deploy software updates using PDQ Deploy software ensuring that all systems are up-to-date, secure, and compliant with organizational standards.• Data Backup & Recovery: Implement and manage Veeam backup solutions to ensure data integrity and fast recovery in case of system failures or data loss.
EDUCATION
Conestoga College
Graduate Certificate program
Gujarat Technological University (GTU)
Bachelor's degree
ABOUT MIKI PATEL
IT Support Specialist with over five years of progressive experience providing end-user support, desktop services and field operations in both corporate and client-facing environments. I possess advanced expertise in troubleshooting hardware, software, and networking issues with proven proficiency in Active Directory, Azure AD, SCCM, Intune, and ServiceNow for user management, system deployment, and incident resolution. My technical background includes administering Windows Server, Linux environments and Office 365 exchange admin, ensuring reliable and secure IT operations. I am experienced in network infrastructure support, remote diagnostics, system upgrades, and data backup and recovery utilizing enterprise tools such as Veeam. Recognized for delivering exceptional customer service, I consistently translate complex technical concepts into clear solutions for users at all levels. I excel in dynamic, collaborative environments and am committed to supporting organizational efficiency, security, and business continuity.
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