Mikhil Mathews

About Mikhil Mathews

I am a BBA educated L&D professional with a progressive experience of 7+ years in…

Experience

1. Onboarding Training & Development Associate to Meta (India Asoc)

   Control Risks

   Dec 2021 — Present · Gurugram, IN

   Lead and manage the end to end training operations for Area Security Operations Center of India region and report to the APAC Lead\\\\n- Set up the training operations for ASOC - India from the scratch.\\\\n- Conduct New Hire Orientation (NHO) to introduce the new hires to the process and various internal tools.\\\\n- Conduct OJTs in collaboration with the operations team and ensure that the new hires have hands on exposure to the process and various tools.\\\\n- Assess the training needs, develop training plans, create content and conduct refresher trainings.\\\\n- Assign roles, manage courses on Cornerstone and generate reports.\\\\n- Strategize, develop, conduct, supervise and audit situation based Drills and Table Top Exercises at regular intervals.\\\\n- Audit operator actions on regular and critical incidents and share feedback.\\\\n- Assist the management in identifying low & high performing resources, make talent related decisions and provide recommendations\\\\n- Performing talent reviews, collecting performance data and creating monthly SLA reports.\\\\n- Support the leadership in strategizing performance goal plans using SMART framework\\\\n- Partner with Global Process Excellence team and other global cross functional partners to improve the overall excellence.\\\\n- Represent the training function of ASOC - India and manage multiple stakeholders.\\\\n- Creating monthly training calendars, newsletters, training surveys etc.\\\\n- Support the APAC Lead in delivering trainings across APAC region.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n