Mike Nelson

Information Technology Technician @Trans Mountain

Calgary, AB, CA

Trans Mountain Corporation (Contractor) 2018 – 2020IT Technician Tier 1 & 2• Phone, remote and deskside support of Windows 10 & Office 365 environment utilizing SCCM, Quick Assist and RDP.• Escalation Point for offsite Service Desk. Service Now and email queue management for Service Desk and Deskside • Remote Access and application support for field employees and contractors on the TMEP (Trans Mountain Expansion Project) and working remotely due to Covid-19 isolation.• IT Worker Life Cycle SME (Subject Matter Expert) Liaison with Human Resources for WLC IT processes. Identify and troubleshoot Onboard /Offboard and Leave of Absence IT issues related to D365 / Service Now Boomi integration. • Asses and maintain policies, procedures as well as Knowledge Article for WLC. Advise and coach colleagues on WLC processes and workflow.• Active Directory user support and group membership administration.• Desktop and laptop imaging utilizing SCCM.