Mike Wagle

About Mike Wagle

Today my primary role is COO at Xledger, building and tuning the systems that connect product, marketing, sales, implementation, and support. I care less about adding more tactics and more about designing an operating model where incentives, capacity, and handoffs all pull in the same direction. Recently, that work was recognized with a spot on HockeyStack’s AI x GTM 50 list, which is really a reflection of what our team has built together.I treat AI as a force multiplier, not a toy. The job isn’t “make cooler copy,” it’s point AI and agents at real constraints: who we go after, what we say, how fast we learn and respond. At Xledger, that looks like using AI to compress speed to insight, keep high-value communication with customers personal at scale, and automate the repetitive work so humans can focus where they create the most value.Before Xledger, I was a six-time early-stage CEO — four companies founded, twice pulled in alongside existing founders. I’ve lived the full arc: bootstrapped and funded, eCommerce, SportsTech, Adtech, Fintech, and AI. I’ve had exits, craters, pivots, and rebounds… sometimes all inside the same company. Along the way I’ve raised capital, built teams, and helped other founders as an EIR at XI, a State Department GIST and Techstars mentor.I believe one of the best ways to shape the future is by building businesses that reflect our best values and treat people like adults. I like companies that are curious, accountable, a little scrappy, and serious about both revenue and the humans creating it.That is my work story, but my family is my heart. My blood wouldn\'t move through my body if I didn\'t have them. My wife Melissa made me the man I am today and my children Kody and Anabelle are the reason I get up in the morning full of happiness and ready to attack the day. They all bring such incredible perspective, surprises and humor to my life every day. I am one lucky dude.

Experience

1. Chief Operating Officer

   Xledger Usa

   May 2025 — Present

   Report directly to Founder/Global CEOBuilt an AI-enabled operating model across Sales Ops and Implementation Ops, saving ~10 hours per rep per week in each department while increasing selling time and protecting delivery qualityDeployed AI + agent workflows across RevOps, Implementation, Support, and internal admin to reduce manual work, increase throughput, and improve decision speedConsolidated tools and streamlined process layers, reducing operating costs by ~65% while maintaining 98% customer retention during a lean-team restructureRedesigned core operating processes (intake → prioritization → execution → QA) to eliminate bottlenecks and tighten handoffs across Sales → Implementation → SupportStandardized SOPs, scorecards, and operating cadence to improve predictability, accountability, and cross-functional alignmentImplemented AI-assisted workflow routing, knowledge retrieval, and task automation to reduce cycle time and maintain service quality under constrained resourcesImproved implementation efficiency through optimized resourcing, playbooks, and QA—reducing rework and increasing billable throughputBuilt KPI rhythms and applied data + automation to strengthen forecasting and capacity planning, improving reliability of commitments and customer outcomes

Education

• SAE Institute North America

  Engineering

  1998 — 2000

• Pikes Peak State College

  English, Psychology, Business

  1995 — 1996

Skills

• Product Marketing
• Social Networking
• Start-Up Environment
• Social Media Marketing
• Web Analytics
• Strategic Partnerships
• Digital Media
• Saas
• Ppc
• SEO
• Affiliate Marketing
• Angel Investing
• New Business Development
• Lead Generation
• Start-Ups
• User Experience
• Marketing Strategy
• Video Production
• Web Video
• Social Media
• Mobile Devices
• Web Marketing
• Advertising
• Strategic Planning
• Analytics
• Interactive Video
• Mobile Applications
• Marketing
• Business Strategy
• Executive Management
• Google Analytics
• Engineering
• Web 2.0
• Mobile Marketing
• Online Advertising
• Sem
• B2b
• Video
• Entrepreneurship
• Google Adwords