Mike Verheyen

Engagement Manager - Service Delivery Manager, Head of Site Culture & Wellbeing @Capgemini

Dunedin, NZ

10+ years of experience in IT service management, account management and operational management of IT products and services.• Proven ability to work with customers, internal and external stakeholders to assess requirements and develop continuous service evolution strategies for successful outcomes.• Strong interpersonal, written, and oral communication skills, including the ability to negotiate and influence from various perspectives, including senior management, commercial managers, and IT teams.Responsibilities• Lead virtual teams of support specialists to provide contracted services and achieve high levels of customer service and SLA adherence. • Be responsible of the overall engagement in terms of budget, Customer satisfaction, contractual compliancy, service continuity, team members motivations, respect of qualitative & timely delivery Provided subject matter expertise in service establishment (onboarding) for new NZ business. • Develop and implement a culture strategy that promotes a positive and inclusive workplace environment that reflects the company values and its people.• Build and maintain strong relationships with internal stakeholders, including the Leadership Team, HR, and various teams across the organisation.• Work closely with our customers to manage continuous improvement of our services. Achievements Awarded Capgemini ‘Delivery Excellence’ Award 2023 NZAwarded Capgemini ‘Values’ award 2022 (Dunedin Office)Awarded Capgemini ‘Team of the Year’ – Engagement Manager Community 2022 (NZ)