Michael Vaughn

About Michael Vaughn

I build things — programs, organizations, and cultures that outlast any single leader.Over a decade at ServiceNow, I joined when the company had employees and helped scale through Along the way, I built pre-sales programs from scratch — Big Bets, Proactive Renewals, Customer Business Reviews — that were adopted globally without me needing to keep them alive. That\'s the test of whether something is truly built.My team covered the West and Central US commercial segment: complex, fast-moving, high-expectation accounts from Silicon Valley tech firms to regional enterprises with tens of thousands of frontline workers we weren\'t fully serving. That gap — the grocery store cashiers invisible to enterprise software — became one of the most clarifying insights of my career.I lead with curiosity. It\'s the trait I hire for first, develop hardest, and believe separates great solution consultants from order-takers. I\'ve had zero regrettable attrition since 2015. I\'ve promoted five people in a single year across SC, manager, senior manager, and director levels. The work I\'m most proud of isn\'t a quota number — it\'s people.What drives me now: the convergence of agentic AI, employee experience, and frontline enablement. The next wave of enterprise value won\'t come from knowledge workers alone — it\'ll come from organizations that finally connect every employee to the company\'s mission, tools, and intelligence.If you\'re thinking about how pre-sales can be a growth engine rather than a cost center, or how to prepare your SC org for the shift from generative to agentic AI — I\'m always happy to exchange ideas.

Experience

1. Global Solution Consulting

   LumApps

   Apr 2026 — Present · Austin, TX, US

   Building a global pre-sales organization to support LumApps\' growth. Leading SC teams across US, EMEA, and APAC through an AI-first transformation — from generative to agentic — while integrating post-acquisition orgs into a unified go-to-market motion.

Education

• Southern Illinois University, Carbondale

  BS, Aviation Management

  1988 — 1994

Skills

• Pre-Sales
• IT Operations
• Awesomeness
• Cloud Computing
• IT Service Management
• Itil
• Sales Enablement
• Virtualization
• Technical Product Sales
• Enterprise Software
• Enterprise Architecture
• Integration
• Data Center
• Solution Selling
• Software as a Service (Saas)
• Software Sales Management
• Solution Architecture
• Management
• Saas