Mike Tresham
Business Senior Manager, Public Sector Audit @Grant Thornton UK
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WORK HISTORY
Business Senior Manager, Public Sector Audit @Grant Thornton UK
Birmingham, GB
Ensuring PSA\'s productivity and efficiency by implementing business strategies, evaluating regional and business unit performances and coordinating the operations. Securing the profitability of PSA\'s activities to drive sustainable development and long-term success- business plan development- designing operational plans for each region and operational unit- ensuring that each region and business unit has suitable resources- supporting each region and business unit to organise and coordinate operations to ensure maximum productivity; and- working with the People Team to ensure that people are managed effectively and receive feedback and coaching.
EDUCATION
ILM
Executive Coaching
Bournville College
CMI Level 5, Management and Leadership
University of Birmingham
BCom, Commerce
Reigate Grammar School
A Level
SKILLS
ABOUT MIKE TRESHAM
Senior leader with 10 years’ experience in successfully delivering digital transformation projects, creating a positive workplace culture and championing diversity. Head of Group Service Delivery achievements- Responsibility for maintaining compliance in our operations, ensuring our workforce was skilled and customer-focused, and creating processes that led to excellent customer outcomes- Demonstrating success in streamlining a multisite operational department with offices across the UK into two main hubs, saving annually- Transforming the way we operated by implementing significant change projects that digitised and simplified our operations, including our flagship insurance system with a multi-million pound investment and digitising our paper documents, removing hundreds of hours of manual work a week- Introducing management best practice to implement efficient processes in the right way at the right time, engage colleagues, and delight customers with our excellent service.The impact of my leadership was seen in our high colleague net promoter score of +65 and excellent customer satisfaction score of 4.9/5 on TrustPilot from over reviews. I am proud to have delivered a culture where colleagues feel able to bring their true selves to work, reach their potential and face challenges with resilience.As a Chartered Fellow of the Chartered Management Institute and experienced strategic and operational leader, I am ambitious in my goals of providing excellent service to our customers and helping our diverse culture to thrive. I excel at translating new regulation into our day-to-day operations and managing pivotal change projects. My dedicated and considerate approach has led to success in my 20-year career within financial services and recognition from high-profile awards within the Birmingham business community and insurance industry.
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