Mike Trepanier
Senior Director Customer Support @Enghouse Interactive
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WORK HISTORY
Senior Director Customer Support @Enghouse Interactive
Chicago, IL, US
EDUCATION
Eastern Illinois University
BS, Industrial Technology
SKILLS
ABOUT MIKE TREPANIER
IT Management leader with experience managing resources in the process of designing, implementing, and supporting contact center technology solutions. Proven record of success mentoring and motivating teams of infrastructure and unified communication specialists to solve business issues, and improve the overall operational performance of the business. Areas of Expertise: · IT Operations and Support Management· IT Service Management· Network Operations Management· Contact Center technologies supporting Omni-channel strategies· IT Technology Implementation Methodology· Project Management· Telecommunications Vendor Management· IT Infrastructure build outs supporting new construction or expansions· Technology Life-cycle Management
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