Mike Stenberg

WORK HISTORY

EDUCATION

ABOUT MIKE STENBERG

I am an experienced and dedicated IT leader with a passion for improving the customer experience at every opportunity. With over 10 years of experience leading customer facing implementation and support teams, I have expertise in every facet of the customer lifecycle including: • Creating new service offerings • Developing statements of work and associated pricing • Answering RFPs & negotiating contract terms • Ensuring a smooth transfer of knowledge between departments • Exceeding customer expectations during implementations • Upgrading mission critical systems • Managing escalations • Creating processes that ensure exceptional ongoing support experiences after go-live During my career, I have had the opportunity to build new teams and scale for exponential growth, as well as navigate businesses in decline. I bring a level-headed, analytical approach to my work and gain trust, respect and loyalty from those that I lead.